Proof

Case Studies

Four engagements, described in enough detail to be checkable. Two ran for years. One of them protected people’s physical safety, and for that reason the client can’t be named.

SOC 2 audit · CoreIntegrator

A software firm gets certified without stalling the product roadmap

The problem

More and more companies now demand a SOC 2 report from their vendors. Technology and service providers are expected to be SOC 2 compliant, particularly when they store customer data on premises or in the cloud.

Our client was fielding a growing number of requests for a report they didn’t have — a report that demonstrates adherence to strict information security policies and procedures covering the security, availability, processing integrity, and confidentiality of customer data. They needed to prove to their customers that their data was safe.

Why they engaged us

Experience in compliance and cybersecurity, and specifically a firm that would explain the process rather than perform it around them. They wanted a tried-and-true approach to SOC 2 they could follow.

What we did

An account executive was assigned and stayed assigned. From the kick-off meeting through to the completed audit, C’S|3 was there at every step, answering questions and working alongside the client’s team until the audit was successfully completed.

Outcome

  • SOC 2 certification achieved
  • Delivered at a controlled pace, not a crisis sprint
  • HIPAA compliance engaged as the follow-on project

CoreIntegrator · named client · SOC 2 services

We recently completed our SOC 2 audit and assessment with C'S|3, a project that initially presented itself as a resource-intensive, almost unattainable task that would go on forever. But with the hand holding, expertise, and guidance from the team at C'S|3, we proceeded through this process at a very organized and controlled pace which resulted in our certification for being SOC 2 compliant.

Our next project is HIPAA compliance, and we are looking to the C'S|3 Team to help us through that certification as well.

Tom Erickson
Chief Executive Officer, CoreIntegrator
Identity management · global nonprofit

Securing staff whose safety depended on not being identified

The problem

Every organization needs to guard its systems from unauthorized access. For this one the stakes were higher: the personal safety of some employees depended on it. Staff in certain regions had to operate autonomously, without publicly associating with the organization at all.

For years, U.S. staff had communicated with those international employees sporadically — over public email accounts, VPNs, and public cloud storage. The organization wanted a global, generically branded portal giving all staff protected access to email and applications, without exposing who they worked for.

As their CIO put it: keeping information about individuals and the organization confidential meant security was always the first objective. They also wanted centralized ID services to reduce complexity, and consolidated, digitized financial workflows for regulatory compliance.

What we did

A solution built deliberately around fewer vendors, to reduce technical complexity and ongoing maintenance. Access to the corporate portal runs through a proxy server; in some regions neither the URL nor the login page relates to the organization in any visible way, and access can even be proxied from a user’s own personal web address.

From the proxy servers, authentication is managed against Active Directory. Once verified, staff reach applications on the portal such as Microsoft 365 and a budgeting system. Second-factor authentication was added with a choice of hardware and software tokens — hardware matters, because some staff work where there is no phone coverage.

Outcome

  • 70% of employees on the solution during rollout
  • A digital record of expenses and payments for financial audit
  • Staff no longer improvising their own email and file sharing
  • Identities protected in the regions where it mattered most

Client unnamed by request · Security risk assessment

Enterprise systems · global logistics

One system across 120 offices, four continents, and the U.S. military

The problem

A global relocations firm with 120 offices worldwide was coordinating large international moves for Fortune 500 clients and the U.S. military — while every office ran its own workflow system on top of disparate legacy databases.

Keeping track of customers, vendors, and reciprocal moving partners across that was causing delays, lost customers, and lost revenue with the partners they depended on. They needed live visibility of trucks, shipping containers, and air freight, and decision-makers needed insight rather than raw data.

Why they engaged us

Enterprise architecture, the ability to translate requirements into working systems, and the capacity to manage a change programme across the world. Bringing teams together across Europe, Asia, the U.S., and the Middle East demands an understanding not just of the business but of the very different working cultures of the people in it. Gaining the trust of senior leadership was what let our consultants execute a global change strategy at all.

What we did

We built a global relocation tracking system covering customer acquisition, contract management, shipping volume calculation, sales, and coordination of air, ocean, and road partners — which let the firm finally disband the siloed databases in each office.

Rollout ran alongside a global learning management system, so sales teams, moving teams, and divisional leaders in accounting and logistics could be trained as each office came online. Years three and four automated reporting across regions, so regional CEOs and divisional general managers could track KPIs against yearly goals at office, division, and regional level.

Outcome

  • 75 offices live in the first two years
  • 40 more brought on in years three and four
  • Siloed per-office databases retired
  • Regional KPI reporting automated

120 offices · four-year programme · Fortune 500 and U.S. military clients

Learning platform · global nonprofit

Replacing snail-mail enrolment with a platform that scaled globally

The problem

A global nonprofit’s support systems were archaic and disconnected from one another. Programme enrolment was handled through the post. Student records were typed by hand into a proprietary database with barely any search or reporting.

They needed workflows that worked for student and staff enrolment, a front-end portal for marketing, an integrated events system, a payment system, database migration, integration with legacy systems — and to take the learning of hundreds of workers to a gamification model.

What we did

Over 48 months we built a web-based platform around an open-source course delivery system, integrating marketing, course and programme information, enrolment and registration, course completion and record-keeping. It grew to include video and photo libraries, online donor management, and custom administration for admins, the registrar, programme offices, international teams, and core leadership.

The result

A full-featured, customer-friendly system that scales globally as the worker and student base grows, with tools that make managing it easier. The multi-lingual platform is now a genuinely instrumental asset to the organization’s future.

Outcome

  • 48-month engagement
  • Multi-lingual, globally scalable platform
  • Payments, donor management, and events integrated
  • Legacy database migrated

The team not only kept us appraised of progress, but involved us along with them in the design and development process. Their knowledge of business and organizational processes made us aware of complicated issues, and guided us through them: challenges such as secure user identification, federal and ethical requirements for processing payments and donations, and hosting programs for other entities in our organization… I believe you will find a relationship with this team to be both powerful and impactful!

Director and Chief Learning Officer
Global nonprofit organization
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